Terms & Conditions X Bet — Complete Guide for Malaysian Users

1. General Terms of Use

This Terms & Conditions document ("Terms") constitutes a binding agreement between you ("Member" or "User") and X Bet ("Platform", "we", "us"). By registering an account, making a deposit, or using any part of the X Bet platform — whether via web browser, mobile app, or any other digital interface — you are deemed to have read, understood, and agreed to these Terms in their entirety.

If you do not agree with any part of these Terms, please do not register for or continue using the X Bet platform. Continued use following any amendments to these Terms will be considered acceptance of the latest version.

1.1 Jurisdiction and Eligibility

The X Bet platform is operated to serve users in Malaysia. By registering, you confirm that you are a Malaysian citizen or permanent resident, aged 18 or above, and are not located in any jurisdiction where online gambling is strictly prohibited under local laws applicable to you personally.

1.2 Acceptance of Risk

Online gambling involves financial risk. By registering and playing at X Bet, you acknowledge and accept that winnings are not guaranteed in any game, and that you may lose some or all of the funds you have deposited. X Bet is not responsible for any financial losses incurred by members through gambling activities conducted on this platform.

2. Registration & Account Management

To use X Bet's services in full, you are required to register an account by providing accurate, complete, and up-to-date information. X Bet reserves the right to verify the information provided at any time, and accounts found to contain false information may be suspended or terminated without prior notice.

2.1 Account Registration Requirements

• You must be 18 years of age or older at the time of registration
• You must register using your full legal name as it appears on your official identification document (MyKad or passport)
• Each individual is only permitted to hold one (1) active account at X Bet at any time
• Accounts may not be registered or used on behalf of another person
• You must provide an active and reachable Malaysian phone number
• The email address provided must belong to you and be active to receive communications from X Bet

2.2 Identity Verification (KYC)

X Bet conducts a Know Your Customer (KYC) process to ensure the safety of all members and the integrity of the platform. Full identity verification is required when:

• You are making a withdrawal exceeding RM10,000 for the first time
• Our system has detected unusual activity on your account
• You are requesting a withdrawal limit increase
• Jackpot winnings exceeding RM50,000 are subject to processing

Accepted documents for KYC verification include a Malaysian MyKad (front and back), a valid Malaysian passport, or relevant permanent residency documents. The KYC process is typically completed within 24 hours on business days.

2.3 Account Security

You are solely responsible for the security of your X Bet account. This includes choosing a strong and unique password, not sharing your login credentials with anyone, enabling two-factor authentication (2FA) available in your account settings, and notifying X Bet immediately if you suspect any unauthorised activity on your account.

3. Deposits, Withdrawals & Financial Transactions

All financial transactions on X Bet are conducted in Malaysian Ringgit (MYR). X Bet supports a variety of local Malaysian payment methods for members' convenience — no foreign payment methods are accepted.

3.1 Accepted Payment Methods

X Bet accepts deposits and withdrawals through the following methods only:

• Touch 'n Go eWallet (TNG)
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (instant transfer)
• FPX Online Banking (Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, AmOnline, and other major Malaysian banks)

3.2 Deposit Limits

The minimum deposit per transaction is RM10. There is no default daily maximum deposit limit, but members are encouraged to set their own personal deposit limits through the Account Settings section as part of responsible gambling practice. Deposit limits set by members can be reduced immediately, but any increase requires a 24-hour waiting period.

3.3 Withdrawal Limits & Process

The minimum withdrawal amount per transaction is RM30. The default daily withdrawal limit for standard members is RM50,000. VIP members enjoy higher withdrawal limits depending on their membership tier. Withdrawals to e-wallets (Touch 'n Go, GrabPay, DuitNow) are typically processed in under 5 minutes. Withdrawals to a bank account via FPX take 1–3 hours depending on the bank's processing times.

3.4 Withdrawals for Jackpot Winnings

Jackpot winnings exceeding RM50,000 are subject to an additional identity verification process before the funds are released. This process is in place to protect members and ensure payment is made to the legitimate account holder. Once verification is complete — typically within 24 hours — the funds will be credited to the member's chosen withdrawal method.

4. Bonus & Promotion Terms

X Bet offers a wide range of bonuses and promotions for members, including a Welcome Bonus, Daily Reload Bonus, Weekly Cashback, Referral Bonus, and other periodic promotions. All bonuses are subject to specific terms and conditions stated at the time the bonus is offered, as well as the general terms set out in this section.

4.1 General Bonus Principles

• All bonuses at X Bet may only be claimed once per category, unless stated otherwise in the relevant promotion
• Bonuses cannot be converted directly to cash without fulfilling the stipulated rollover requirements
• In the event of any conflict between the general terms and the specific terms of a promotion, the specific terms of that promotion shall prevail
• X Bet reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice
• Withdrawals may not be made while a rollover requirement remains outstanding, unless the member agrees to forfeit the remaining bonus balance

4.2 Key Bonus Rollover Requirements

Rollover refers to the total wagering amount that must be completed before bonus funds can be converted into withdrawable cash. Below are the rollover requirements for X Bet's key bonuses:

• 150% Welcome Bonus: 10x rollover on the total amount (deposit + bonus). Must be completed within 14 calendar days of the bonus being credited.
• Daily Reload Bonus: 5x rollover on the total amount (deposit + bonus). Must be completed within 7 calendar days.
• Weekly Cashback: 1x rollover only. No expiry date.
• Referral Bonus: 3x rollover. Must be completed within 30 calendar days.

4.3 Bonus Abuse Prohibition

X Bet has a detection system in place to identify and prevent bonus abuse. Activities considered as bonus abuse include registering multiple accounts to claim bonuses repeatedly, using betting techniques designed to fulfil rollover requirements with minimal risk in a manner inconsistent with normal gameplay, spreading bonus funds across multiple accounts, and any form of coordination between accounts to manipulate game outcomes.

Should X Bet detect any bonus abuse, all associated bonuses will be voided and X Bet reserves the right to close the relevant accounts and forfeit any winnings obtained through such activity.

5. Game Rules

X Bet offers a wide range of game categories including video slots, live casino (baccarat, blackjack, roulette), lottery, progressive jackpots, and e-sports betting. Each category and individual game has its own specific rules, which can be found in the game information section on the platform.

5.1 Game Fairness

All games on X Bet use a Random Number Generator (RNG) that has been verified by recognised independent testing bodies. This ensures every spin, hand, or game outcome is truly random and free from any manipulation. The Return to Player (RTP) rate for each game is available for review in the game information section.

5.2 Technical Decisions

In the event of technical disruptions, internet connectivity failures, or system errors during a game session, X Bet's system records shall serve as the final reference for determining the outcome of the game in question. X Bet is not liable for any losses arising from internet connection issues on the member's end. Bets that have been submitted and confirmed by the system prior to the disruption are valid and cannot be cancelled.

5.3 Minimum & Maximum Bets

Each game has minimum and maximum bet limits set by the respective game provider. These limits are clearly displayed within each game's interface. X Bet reserves the right to adjust bet limits at any time in accordance with the policies set by the game provider.

6. Platform Security & Data Privacy

X Bet takes the protection of all members' personal data and financial information seriously. Our platform uses 256-bit SSL encryption for all communications between your browser or app and X Bet's servers — the same standard used by leading banking institutions in Malaysia.

Personal data collected during registration and platform use — including name, contact information, identity details, and transaction records — is used solely for account operation, identity verification, payment processing, and compliance with applicable regulatory requirements. This data will not be sold, rented, or shared with third parties for marketing purposes without your consent.

For more information on how X Bet collects, uses, and protects your personal data, please refer to the X Bet Privacy Policy which forms part of this agreement.

7. Account Suspension & Closure

X Bet reserves the right to suspend, restrict, or close a member's account under certain circumstances, with or without prior notice depending on the nature and urgency of the situation.

7.1 Grounds for Account Suspension or Closure

• Violation of any part of these Terms & Conditions
• Providing false or misleading information during registration or the KYC process
• Holding more than one active account
• Bonus or promotion abuse
• Suspicion or evidence of fraud, money laundering, or other illegal activities
• Use of automation software, bots, or other tools to manipulate the system or game outcomes
• Self-exclusion request by the member through responsible gaming tools

7.2 Post-Account Closure Procedures

If an account is closed due to a terms violation, any balance obtained through the violating activity will be forfeited. Legitimate deposit balances unrelated to the violation will be refunded once the investigation is complete, typically within 14 business days. Members whose accounts are closed for serious violations will not be permitted to re-register with X Bet.

7.3 Account Closure at Member's Request

Members may request voluntary account closure at any time by contacting the X Bet support team via Live Chat or email. Before the account is closed, all active rollover requirements must be completed or cancelled, and a final balance withdrawal must be processed. Voluntary account closure is typically completed within 3–5 business days.

8. Responsible Gaming

X Bet is committed to the principles of responsible gaming. We believe online entertainment should bring enjoyment, not financial stress or personal hardship. We provide a range of tools to help members play within their own limits, and we encourage all members to make proactive use of these tools.

8.1 Responsible Gambling Tools at X Bet

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits through the Account Settings section
• Loss Limit: Set a loss limit that will trigger a warning or temporary suspension once reached
• Session Limit: Set a time limit for each gaming session to prevent excessive play
• Self-Exclusion: Self-suspend your account from 24 hours up to 6 months, no questions asked
• Self-Exclusion: Permanent account closure request if you feel gambling has become a problem
• Activity Report: View a complete record of your gaming activity, deposits, and withdrawals at any time

For more information on responsible gaming, how to use the tools above, and professional help resources, please visit the Responsible Gaming us.

9. X Bet Liability Limits

X Bet strives to keep the platform running smoothly and continuously, 24 hours a day, 7 days a week. However, as with any digital platform, technical disruptions, system maintenance, or circumstances beyond our control may occasionally occur.

X Bet is not liable for any indirect, consequential, or incidental losses arising from the use of the platform, including but not limited to financial losses due to unavoidable technical disruptions, processing delays caused by third parties (banks, e-wallet providers), and valid game outcomes determined by a certified RNG system.

X Bet's maximum liability to any member under any circumstances is limited to the amount of the member's unused deposit balance at the time the claim is made, except in cases of proven negligence on the part of X Bet.

10. Amendments to Terms & Conditions

X Bet reserves the right to amend, modify, or update these Terms & Conditions at any time. Significant changes will be communicated to members via email, in-platform notifications, or announcements on the homepage at least 7 days before taking effect, except in situations requiring immediate action to protect the security of the platform or its members.

It is the member's responsibility to review these Terms from time to time. The "Last Updated" date at the top of this document will always reflect the date of the most recent version. Continued use of the platform after any amendments take effect will be considered acceptance of the revised terms.

If you do not agree with any amendments to the terms, you have the right to close your account before the amendments take effect by contacting the X Bet customer support team.