At X Bet, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. This policy clearly explains what data we collect, why we need it, how we protect it, and your rights as a member to control your own personal information.
This is the foundation of how X Bet handles the personal data of every one of our Malaysian members.
This Privacy Policy ("Policy") describes how X Bet ("we", "Platform") handles personal data in connection with the online casino services we offer in Malaysia through xbet.asia. This Policy applies to all registered members, prospective members in the process of registering, and visitors to our platform.
X Bet operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), the country's primary data protection legislation. We are committed to ensuring that the personal data you share with us is handled with full responsibility, security, and transparency.
Your privacy matters to us — not just because the law requires it, but because the trust you place in X Bet when you register and use this platform is something we never take lightly. In the online entertainment industry, trust is the foundation of everything, and we understand that it can only be built through consistent, transparent action over time.
Quick Summary: X Bet collects only the data necessary to run our services, protects it to the highest technical standards, never sells it to anyone, and gives you full control over it. That is our commitment to every Malaysian member.
X Bet collects personal data in several different situations throughout your journey on our platform. Below is a detailed explanation of each category of data we collect:
| Data Category | Example Information | Time Collected |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth, gender | Registration & KYC |
| Contact Information | Email address, Malaysian phone number, residential address | Registration |
| Financial Information | E-wallet account numbers (TNG, GrabPay, DuitNow), FPX bank account details | Deposits/Withdrawals |
| Game Activity Data | Game records, total wagers, winnings, losses, session duration | During Gameplay |
| Technical Data | IP address, browser type, operating system, screen resolution, general location | Automatic |
| Communication Data | Support chat records, inbound/outbound emails, complaint tickets. | Support Interactions |
| Cookie Data | Session cookies, preference cookies, analytics cookies (see Section 9) | Platform Visits |
It is equally important for you to know what we do not collect. X Bet does not directly store credit or debit card numbers — all payments are processed through third-party e-wallet and banking providers that comply with their own security standards. We also do not collect sensitive information such as medical records, political affiliations, or religious beliefs.
Some of the data we collect is provided by you voluntarily — for example, when you complete the registration form, contact customer support, or update your account profile. This data can be updated by you at any time through the "Account Settings" section on the X Bet platform.
X Bet uses the personal data we collect solely for the following purposes. We will not use your data for any purpose not stated here without first obtaining your fresh consent.
Aggregated data that cannot be individually identified is used to analyse platform usage patterns, identify areas for improvement, and develop new features that are more useful to members. This analysis never uses personal data that can identify you as an individual.
X Bet does not sell, rent, or disclose member personal data to third parties for commercial purposes. However, in the course of operating the platform, we may need to share certain data with a limited number of service partners in the following circumstances:
X Bet works with carefully selected third-party service providers to help us operate the platform. These include payment processing providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX banks), gaming software providers (Pragmatic Play, Evolution Gaming, Microgaming, and others), identity verification providers for KYC, and cloud infrastructure and cybersecurity providers.
All third-party providers are bound by strict data protection agreements and are permitted to use shared data solely for the purposes specified in those agreements. They are not authorised to use the data for any other purpose.
X Bet may be required to disclose members' personal data to Malaysian authorities such as the police, courts, or regulatory bodies when mandated by applicable law, or when such disclosure is necessary to protect public safety or prevent financial crime. In such situations, X Bet will disclose only the minimum data required and will notify you of the disclosure where permitted by law.
Important Clarification: X Bet has never and will never share your data with insurance companies, third-party advertisers, data brokers, or any commercial entity not directly involved in delivering X Bet's services to you.
X Bet continually invests in technical security infrastructure and organisational procedures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction. Below are the layers of protection we have implemented:
Access to member personal data within X Bet's internal systems is strictly controlled under a least-privilege principle — only staff with a clear operational need are permitted to access such data, and all access is logged in a secure audit system. Staff who handle member data undergo background checks and regular data protection training.
While X Bet takes all reasonable steps to protect your data, no system can guarantee 100% security in a digital environment. In the event of a data breach that may affect your rights and freedoms, X Bet will notify you within 72 hours of detecting the breach, in line with data protection best practices. The notification will include the nature of the breach, the data potentially affected, and the steps we have taken to address it.
X Bet does not retain your personal data indefinitely. Data is kept for as long as necessary to fulfil the purpose for which it was collected, or for as long as required under applicable Malaysian law, whichever is longer.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | Throughout the active account period | Service operational requirements |
| Financial Transaction Records | 7 years after transaction | Malaysian legal requirements (Tax Act, AML) |
| KYC Documents | 5 years after account closure | Anti-money laundering requirements |
| Game Records | 3 years after session | Dispute resolution & audits |
| Support Communication Logs | 2 years | Service referrals & improvements |
| Analytics Cookie Data | 13 months | Platform usage analytics |
Once the retention period expires, data will be securely deleted or permanently anonymised so it can no longer be linked back to you as an individual.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and X Bet's privacy policy, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via Live Chat or email support@xbet.asia.
How to Exercise Your Rights: Send a written request to support@xbet.asia with the subject line "Data Privacy Rights Request" along with your account number and the type of request. We will verify your identity and process your request within the timeframe required by law.
X Bet is an adult entertainment platform intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from children or minors under the age of 18.
Every registration goes through an age verification process. Should we discover that personal data belonging to an individual under 18 has been collected without our knowledge — for example, as a result of false information provided during registration — the account in question will be terminated immediately and all related data deleted as soon as possible.
If you are a parent or guardian and believe your minor child has registered an account with X Bet, please contact us immediately at support@xbet.asia so we can take the appropriate action.
X Bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the X Bet platform. They help us remember your preferences, keep your login session secure, and understand how members interact with our platform.
X Bet reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Members will be notified of any significant changes via email and in-platform notifications at least 14 days before they take effect, giving you sufficient time to review the updates.
For minor changes that do not affect your fundamental rights — such as spelling corrections or language clarifications — we will update the "Last Updated" date without sending a separate notification. The date at the top of this document always reflects the latest version.
If you do not agree with any amendments to the Privacy Policy, you have the right to close your account before the amendments take effect. Continued use of the platform after that date will be considered acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how X Bet handles your personal data, we encourage you to reach out to us directly. The X Bet support team is available in both Bahasa Malaysia and English, 24 hours a day, 7 days a week.
For privacy rights requests, policy enquiries, or complaints related to personal data:
Support@xbet.asia
Response time: within 3 business days
For immediate assistance or enquiries in Bahasa Malaysia, use the in-platform Live Chat:
Log in to access Live Chat →Average response time: < 2 minutes
Now that you know how X Bet protects your privacy, sign up with complete confidence. Enjoy over 1,200 games, easy deposits via Touch 'n Go & DuitNow, and 24/7 support in Bahasa Melayu.